Conditions of sale for the tourist services

Registration and reservation

Registration or reservation for a circuit organized by Madagascar Green Tours can be done with our customer advisers at our agency in Antsirabe, or by e-mail at info@madagascar-green-tours.com When booking, specific information about the customer (first and last names, dates of birth, flight details, etc.) is required. .

Price

All tours sold by Madagascar Green Tours are priced in Euros or Dollars per person and cover the current year. The prices of the circuits offered by Madagascar Green Tours include only the services indicated in each offer. The descriptive sheets of Madagascar Green Tours trips and stays mention what is included in the price and what is not.

We may find ourselves obliged to modify our prices and our programs to take into account:

  • variations in the cost of transport, linked in particular to the cost of fuel.
  • changes in fees and taxes relating to the services provided, such as taxes

Rules

Any reservation of a place for a circuit must be accompanied by a deposit of 20% of the price of the service after receipt of the invoice by email, payable by bank transfer, and net of costs for the Agency. The payment of this deposit will confirm the customer's registration. As soon as the transfer is sent, a copy of the transfer order and a copy of your bank's address must be sent to us for follow-up.

The balance must then be paid in cash on the date of arrival.

Cancelation

Before the journey If the customer has to cancel his trip, the sums paid will be refunded subject to the following penalties, depending on the date of withdrawal:

  • If canceled more than 3 months before departure: 10% of the total price of the trip
  • If canceled 90 to 31 days before departure: 20% of the total price of the trip
  • From 30 to 21 days before departure: 50% of the total price of the trip
  • From 20 to 10 days before departure: 75% of the total price of the trip
  • Less than 9 days before departure: 100% of the total price of the trip

On the other hand, Madagascar Green Tours reserves the right to cancel a circuit 30 days before departure:

  • If the minimum number of participants is not reached
  • If the necessary payments have not been made in time
  • In case of force majeure (climate, air transport, etc.)

The terms of reimbursement mentioned above cannot be applied in the event that the reservation of services involves the commitment, on the part of Madagascar Green Tours, of expenses which cannot be reimbursed whatever the reason for the cancellation or the anticipation with which it is formulated (such as the purchase of certain plane tickets, the reservation of hotel packages on particular dates, etc.).
In the event of a change in the number of participants, the prices will be revised and adapted.

NEWS | ACTUALITY